Shipping
Shipping FAQs
Free shipping applies to all orders throughout America and Canada over the value of USD80!
Allow 7-10 business days, no signature required.
Peak times such as Black Friday/Cyber Monday and Boxing Day sales may experience a slightly delay in delivery times.
You can check the order status by logging into your Account.
You are not required to sign for your parcel. If you are not home when the package is delivered, the courier will leave it in a safe place.
Please consider your an alternative delivery address if you have had previous issue with missing parcels ie apartment buildings
No responsibility will be taken by Hotmilk Lingerie or the courier service for missing orders.
Yes! After completing your order, you’ll receive a confirmation email that contains your order receipt & acceptance of payment. We allow 24 hours for your order to be processed by our warehouse. Following this, you will receive another email to advise about the dispatch of your order.
Please check your spam box first, also we find that people have multiple email addresses so please check them all. Tracking and order status can also be found by logging into your Account.
Still need help? please email us at support@hmcollective.com and we will give you all the information you need.
There are no duties on deliveries within America. Outside of America customs duties and charges may vary. Outside America HM Collective is not responsible for any charges the recipient may incur.
When you purchase from Hotmilk, you’ll notice your order will come in a little black courier bag. While this bag may look and feel like normal plastic, it’s a much more sustainable alternative. Our courier bags are made from bioplastic and printed with non-toxic soy based inks. They are certified compostable under AS4736 and certified home compostable AS5810, meaning that when they are added to a commercial or home compost, they will break down entirely into organic waste that can be used in your garden.
We also choose to work with courier companies who have good environmental policies and who also strive to reduce their carbon footprint.
US Customers:
We are happy to offer you free US return shipping for 'like for like' exchanges and store credits. You can exchange your items 'like for like' to ensure you get the right size.
Alternatively, to change to a different style or color choose store credit. By selecting store credit, you will receive $5 extra on your return. Store credits are valid for 1 year.
Refunds will have a returns shipping fee of $9.99 deducted from your refund. We have provided in your original parcel a returns label for easy returning so no need to pay any more upfront costs.
Non-US customers:
We regret that we are unable to offer you free shipping at this point.
Please follow the link below to log your return:
Please contact us directly at support@hmcollective.com and we will be only too glad to help :-)
