ready to make an exchange or return?
FAQ's: EXCHANGE AND STORE CREDIT POLICY
You have 45 days, from the date of your order, to decide whether your garments are right for you. Within 45 days you can exchange your items 'like for like' to ensure you get the right size.
Alternatively, to change to different style or color choose store credit. By selecting store credit, you will receive $5 extra on your return. Store credits are valid for 1 year, exclusive of the shipping fees, if applicable.
Items must be unworn and tags attached. Don’t forget to contact us if you’re unsure on what to re-order.
Bras and sleepwear are available for exchange. Exchanges are 'like for like' only.
Alternatively, to change to different style or color choose store credit. By selecting store credit, you will receive $5 extra on your return. Store credits are valid for 1 year, exclusive of the shipping fees, if applicable.
Garments must be in the original condition with swing tags attached, unwashed and unworn. Items will not be accepted back stained or marked. Please take care to not crush contour/padded cups into small packages. These will not be accepted if cups are creased due to insufficient packaging.
Due to hygiene reasons briefs, swimwear and breast pads are unable to be returned. (Unless they were a free gift with purchase in which instance they must be returned with the product purchased. This includes free knickers and/or breast pads)
By selecting store credit, you will receive $5 extra on your return
We will send you an email to notify you that we have received and inspected your returned item/s. Please allow 21 days for return and processing (often
tracking will state DELIVERED, this may be to the central sorting facility before arriving to us). Once approved, your exchange, store credit, or refund will be processed, and an email sent to confirm.
*Peak holiday or sales times may experience a slight delay in processing times.
We have no time for ill-fitting lingerie, and neither should you. We want you wearing the right bra and feeling fabulous. If the size isn't quite right, send it back to us within 45 days so we can get you sorted ASAP.
PLEASE INCLUDE YOUR PACKING SLIP SO WE CAN IDENTIFY YOUR RETURN. Not doing so will cause delays.
US Customers
We are happy to offer you free US return shipping for "like for like" exchanges and store credits. You can exchange your items 'like for like' to ensure you get the right size.
Alternatively, to change to a different style or color choose store credit. By selecting store credit, you will receive $5 extra on your return. Store credits are valid for 1 year, exclusive of the shipping fees, if applicable.
Non-US customers:
We regret that we are unable to offer you free shipping at this point.
Please follow the link below to log your return:
US customers to return your item(s) to us, please use the returns label included in your original parcel. Please include your packing slip.
Non-US customers
please send your return item(s) to:
(YOUR NAME AND ORDER NUMBER)
Hotmilk Returns,
c/o Torque
Standbridge Lane
Kettlethorpe
Wakefield WF2 7YY
United Kingdom
Remember to write your name and order number on the outside of package also so we can identify it quickly.
If you’re unable to locate your returns label, simply email us. We're here to help.
Faulty garments
Hotmilk Collective products have a comprehensive three-month manufactures warranty from the original date of purchase. Issues incurred after this period are deemed as fair wear and tear. If you believe your item has a manufacturer fault and is inside the warranty period, please get in touch, and we will review your claim. If you have been sent the wrong item, we will issue you a replacement at no cost. In your communication, include your order number, a detailed description of the fault and a photo.
RETURNS & EXCHANGES ON PROMOTIONAL PURCHASES
If the size isn't quite right, send it back to us within 45 days so we can get you sorted ASAP.
US Customers
Exchanges: Exchanges are free for like-for like items. You may change the size to get the fit right, however, the exchange item must be the same colour and style.
US customers, refunds will have a returns shipping fee of $9.99 deducted from your refund. We have provided in your original parcel a returns label for easy returning so no need to pay any more upfront costs.
Non-US customers:
We regret that we are unable to offer you free shipping at this point.
Refunds: If you would like a refund on your total order, this will be processed at the price you paid during the promotion. This only applies to refunds for the entire order.
Partial refunds: The BOGO50% off is void for partial refunds. If the cheapest item of the two is returned, a refund will be issued at the price paid during the promotion. If the most expensive item out of the two is returned, this will be refunded at full price, minus 25% off.
Returns Policy
You have 45 days, from the date of your purchase, to decide whether your garments are right for you. Items must be unworn and with tags still attached.
US Customers
We are happy to offer you free US return shipping for "like for like" exchanges and store credits. You can exchange your items 'like for like' to ensure you get the right size.
Alternatively, to change to a different style or color choose store credit. By selecting store credit, you will receive $5 extra on your return. Store credits are valid for 1 year, exclusive of the shipping fees, if applicable.
All refunds will have a returns shipping fee of $9.99 deducted from your refund, regardless of if it is mixed with an exchange, however we will send out the new exchange at no extra charge. We will also provide a returns label for easy returning so no need to pay any more upfront costs.
Non-US customers:
We regret that we are unable to offer you free shipping at this point.
ALL RETURNS MUST BE LOGGED Please follow the link below to log your return:
US customers to return your item(s) to us, please use the returns label included in your original parcel.
Non-US customers
please send your return item(s) to:
(YOUR NAME AND ORDER NUMBER)
Hotmilk Returns,
c/o Torque
Standbridge Lane
Kettlethorpe
Wakefield WF2 7YY
United Kingdom
Remember to write your name and order number on the outside of package also so we can identify it quickly.
If you’re unable to locate your returns label, simply email us. We're here to help.
Bras and sleepwear are available for return. Garments must be in the original condition with swing tags attached, unwashed and unworn. Items will not be accepted back stained or marked. Please take care to not crush contour/padded cups into small packages. These will not be accepted if cups are creased due to insufficient packaging.
Any gift with purchase items must be returned if you are returning the garments.
Due to hygiene reasons briefs, swimwear and breast pads are unable to be returned. (Unless they were a free gift with purchase in which instance they must be returned with the product purchased. This includes free knickers and/or breast pads).
US Customers:
We are happy to offer you free US return shipping for 'like for like' exchanges and store credits. You can exchange your items 'like for like' to ensure you get the right size.
Alternatively, to change to a different style or color choose store credit. By selecting store credit, you will receive $5 extra on your return. Store credits are valid for 1 year.
All refunds will have a returns shipping fee of $9.99 deducted from your refund, regardless of if it is mixed with an exchange, however we will send out the new exchange at no extra charge. We will also provide a returns label for easy returning so no need to pay any more upfront costs.
PLEASE INCLUDE YOUR PACKING SLIP SO WE CAN IDENTIFY YOUR RETURN. Not doing so will cause delays.
Non-US customers:
We regret that we are unable to offer you free shipping at this point.
Please follow the link below to log your return:
US customers to return your item(s) to us, please use the returns label included in your original parcel. Include your packing slip in the parcel.
Non-US customers
please send your return item(s) to:
(YOUR NAME AND ORDER NUMBER)
Hotmilk Returns,
c/o Torque
Standbridge Lane
Kettlethorpe
Wakefield WF2 7YY
United Kingdom
Remember to write your name and order number on the outside of package also so we can identify it quickly.
If you’re unable to locate your returns label, simply email us. We're here to help.
We will send you an email to notify you that we have received and inspected your returned item/s. Please allow 21 days for return and processing (often
tracking will state DELIVERED, this may be to the central sorting facility before arriving to us). Once approved, your refund will be processed, and an email sent to confirm.
*Peak holiday or sales times may experience a slight delay in processing times.
