SHOPPING FAQ
SHOPPING FAQs
All discount codes are valid for full price items only. From time to time we have fabulous sales or promotions, the use of further discount codes are exempt. Your discount code will work again once the sale is over.
Hotmilk Lingerie's Fitting Quiz will help you find the right size. Our fitting Videoi s another great way to make sure you have the correct fit. Still unsure? Please email your measurements and details of how many months pregnant/feeding, we will be happy to help.
Free shipping applies to all orders throughout America and Canada over the value of USD80!
Hotmilk Lingerie gift vouchers and store credits normally expiry one year from date of purchase/issue.
Please check your spam box first, also we find that people have multiple email addresses so please check them all. Tracking and order status can also be found by logging into your Account.
Still need help? please email us at support@hmcollective.com and we will give you all the information you need.
Allow 7-10 business days, no signature required.
Peak times such as Black Friday/Cyber Monday and Boxing Day sales may experience a slightly delay in delivery times.
You can check the order status by logging into your Account.
There are no duties on deliveries within the United States. Outside the U.S. customs duties and charges may vary. Outside the U.S. Hotmilk is not responsible for any charges the recipient may incur.
Please use our dedicated Returns page and follow the simple instructions. If it is a fault, please email us first support@hmcollective.com
You have 45 days, from the date of your purchase, to decide whether your garments are right for you and we will process your refund within that time. Items must be unworn and with tags still attached.
Please see our dedicated Returns page for full details
US Customers
As we are a small independent brand battling ongoing price increases, all refunds and exchanges will have a returns shipping fee of $9.99 deducted from your order. We will provide a returns label for easy returning so no need to pay any more upfront costs. Please contact us for as much fitting advice as possible prior to order and we'll do our best to help.
Not doing exchanges and processing the refund first ensures you get into your new size faster, as you don’t have to wait for us to receive your returned items before we dispatch the new ones. We’ll simply pick and pack them just like any new order, while your return makes its way back to us.
Non-US customers:
We regret that we are unable to offer you free shipping at this point.
ALL RETURNS MUST BE LOGGED Please follow the link below to log your return:
We have a 3 month policy for finding any faults, after this time frame it's considered fair wear and tear. Please email details and photos within 3 months to support@hmcollective.com
If you have technical issues or find any errors on our website please contact support@hmcollective.com with details of the error and we can fix it.
Please contact us directly at support@hmcollective.com and we will be only too glad to help :-)
