US Customers
As we are a small independent brand battling ongoing price increases, all refunds and exchanges will have a returns shipping fee of $9.99 deducted from your order. We will provide a returns label for easy returning so no need to pay any more upfront costs. Please contact us for as much fitting advice as possible prior to order and we'll do our best to help.
Not doing exchanges and processing the refund first ensures you get into your new size faster, as you don’t have to wait for us to receive your returned items before we dispatch the new ones. We’ll simply pick and pack them just like any new order, while your return makes its way back to us.
Non-US customers:
We regret that we are unable to offer you free shipping at this point.
ALL RETURNS MUST BE LOGGED Please follow the link below to log your return:
Hotmilk Return Portal
